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Warranty Coverage
Our home appliance retail shop provides a warranty on eligible products purchased from us.
The warranty covers manufacturing defects and functional issues that arise during normal use of the appliance.
The specific duration and coverage of the warranty may vary depending on the product and manufacturer.
Warranty Period:
The duration of the warranty is determined by the manufacturer and may vary from product to product.
The warranty period begins from the date of purchase, as stated on the original purchase receipt.
Warranty Claim Process:
To initiate a warranty claim, customers must provide the original purchase receipt as proof of purchase.
Customers should contact our customer support team or visit our store to report the issue and start the claim process.
Our customer support team will guide customers through the necessary steps to validate the warranty claim.
Warranty Exclusions:
The warranty does not cover damage caused by mishandling, improper installation, neglect, misuse, or accidents.
It also does not cover damage resulting from unauthorized repairs or modifications to the appliance.
Consumable parts, such as filters or bulbs, may have limited or separate warranty coverage.
Repair, Replacement, or Refund:
If a valid warranty claim is approved, we will endeavor to repair the appliance, replace it with an identical or comparable model, or provide a refund, as deemed appropriate.
The decision regarding repair, replacement, or refund will be made based on the nature of the issue and the availability of parts or a suitable replacement.
Warranty Limitations:
The warranty is applicable only to the original purchaser of the appliance and is not transferable.
The warranty is valid only within the specified geographical region where our retail shop operates.
Customer Responsibilities:
Customers are responsible for providing accurate information regarding the issue and cooperating with our customer support team during the warranty claim process.
Customers must follow the manufacturer's instructions for installation, operation, and maintenance of the appliance to avoid voiding the warranty.
Manufacturer's Warranty:
Some appliances may come with an additional manufacturer's warranty beyond our store warranty.
In such cases, customers are encouraged to refer to the manufacturer's warranty documentation for specific terms, conditions, and claim procedures.
Customer Support:
If you have any questions or need assistance regarding the warranty policy or a warranty claim, please contact our customer support team.
Our team is available during business hours to provide the necessary guidance and support.
Business hour 11:00AM to 8:00PM Monday to Saturday (03333633637)
